At Rainbow Runner Asia, customer satisfaction is our priority. This policy outlines the terms and conditions for returns, exchanges, and refunds.

Non-Refundable Policy

All purchases made with Rainbow Runner Asia are non-refundable. We encourage customers to carefully review product details before completing their purchase.

Exchanges

Exchanges are permitted under the following conditions:

  • Requests must be made within 7 days of receiving your order.
  • The item must be unused, in its original condition, and in its original packaging.
  • Exchanges are subject to the availability of the requested size or color.
  • Customers must contact our team at ops@rainbowrunner.net to initiate the exchange process.

Shipping Costs for Exchanges

  • Customers are responsible for the shipping costs associated with returning the item to us and for the shipment of the exchanged product.
  • We recommend using a trackable shipping service to ensure the safe delivery of returned items.

Defective or Damaged Items

If you receive a defective or damaged item:

  • Notify us within 48 hours of delivery by emailing ops@rainbowrunner.net with photos and details of the defect.
  • We will assess the issue and arrange for a replacement or repair if applicable.

Contact Information

For further inquiries or assistance with returns or exchanges, please contact us: